GENERAL TERMS & CONDITIONS

Mind@work Academy, KvK: 77445457, VAT number: NL002923598B08

De Schiefelaar 578, 5463GV Veghel; info@mindatworkacademy.com; +31623522371

Version: 10-12-2025

1. Definitions

   1.1 "Company": Mind@work Academy

   1.2 "Client": any natural or legal person purchasing Training, Consultancy, or Books from the Company.

   1.3 "Consumer": a natural person acting for purposes outside trade, business, craft or profession

   1.4 "Training": any course, workshop, masterclass or similar service provided by the Company, whether online or in‑person, that is scheduled for a specific date or period.

   1.5 "Consultancy": professional advisory services delivered by the Company.

   1.6 "Books": physical books published or sold by the Company.

   1.7 "Distance contract": a contract concluded without simultaneous physical presence of Company and Consumer (e.g., via website, phone, or e‑mail).

   1.8 "Right of withdrawal"/"Cooling‑off period": Consumer’s statutory right to cancel certain distance/off‑premises contracts within 14 days.

2. Scope & Applicability

   2.1 These Terms apply to all offers, quotations, and agreements regarding Training, Consultancy, and the sale of Books by the Company, unless otherwise agreed in writing.

   2.2 The Company will provide these Terms before or at the conclusion of the agreement and in a clear and accessible manner; failing which certain clauses may be voidable and cooling‑off rights can be extended.

3. Offers, Prices & Payment

   3.1 Offers are non‑binding unless expressly stated otherwise. Obvious errors may be corrected.

   3.2 Prices are stated in EUR, exclusive of VAT unless indicated. Payment terms are set out in the invoice/checkout flow. Late payment may incur statutory collection costs where permitted.

   3.3 For Consultancy (B2B), Consumer‑specific protections may not apply.

4. Trainings — Booking, Attendance & Cancellation

   4.1 Scheduling: Trainings are delivered on the dates/periods stated in the order confirmation.

   4.2 Consumer right of withdrawal: (distance/off‑premises bookings): 

       (a) If you booked a Training not tied to a specific date/period, you may withdraw within 14 days of contract conclusion, per EU/Netherlands law.

       (b) Exception: For services related to leisure/recreation with a specific date or period (which includes scheduled trainings/workshops and event tickets), the right of withdrawal does not apply.

   4.3 Company cancellation by force majeure: If the Company must cancel due to force majeure (e.g., illness of trainer, venue unavailability, natural calamities), the Company will offer a rescheduled date or refund the course fee. 

   4.4 Client cancellation fees (applies to Consumers and Businesses alike unless overridden by mandatory law): 

       - Cancellation ≥30 days before the Training date: €0 fee (full refund of the Training fee). 

       - Cancellation 21–29 days before: 50% of the Training fee. 

       - Cancellation 15–20 days before: 70% of the Training fee. 

       - Cancellation ≤14 days before or no‑show: 100% of the Training fee. 

       These fees reflect reasonably anticipated costs and reserved capacity; Dutch law allows reasonable cancellation fees provided they do not infringe mandatory consumer rights.

   4.5 Substitution: A Client may send a substitute attendee at no extra cost by notifying the Company at least 48 hours prior to the start.

   4.6 Rescheduling by Client: One reschedule request per booking may be accepted at the Company’s discretion; cancellation fees may still apply if rescheduling is not feasible.

5. Consultancy — Engagement Terms

   5.1 Scope, deliverables, rates, and timelines are specified in the proposal and/or order confirmation.

   5.2 Unless agreed otherwise, Consultancy is B2B. Consumers engaging Consultancy remotely may have a 14‑day cooling‑off period unless an exception applies or service performance starts with your express request to begin within the cooling‑off and acknowledgment of losing withdrawal rights once performed.

6. Books — Purchase, Returns & Costs (Distance/Off‑premises)

   6.1 Right of withdrawal (Consumers): For physical Books purchased at a distance or off‑premises, Consumers may withdraw within 14 days of delivery, without reason. The period can be extended up to 12 months if the seller failed to inform about withdrawal rights.

   6.2 Exceptions (examples): No cooling‑off applies to (i) custom/personalized items; (ii) services for a specific date/period. Standard Books are not excluded per se.

   6.3 Return process: 

       (a) Notify withdrawal via contact form or e-mail within 14 days of delivery. The consumer then has 14 days more to return the goods.

       (b) Use include the date of purchase, items and reason (optional). 

       (c) Return to: Mind@work Academy, De Scheifelaar 578, 5463GV Veghel, The Netherlands, in original or equivalent protective packaging.

   6.4 Costs & refunds: 

       (a) The Consumer bears direct return shipping costs

       (b) The Company only refunds the purchase price within 14 days of withdrawal notification. The standard outbound delivery costs are not refunded. the Company may withhold refund until goods are received or proof of return is provided. Premium/expedited shipping surcharges are not refunded either.

       (c) Diminished value: The Company may deduct for depreciation resulting from handling beyond what is necessary to establish the nature, characteristics and functioning (akin to trying an item in a shop).

   6.5 Condition assessment: Opening the book’s shrink‑wrap (if any) solely to inspect is generally permissible; however, excessive wear, annotations, or missing components may reduce refund.

   6.6 In‑store purchases: Purchases in a physical shop generally do not carry a statutory cooling‑off period; any goodwill returns/exchanges are per the store policy.

7. Delivery of Books

   7.1 Stated delivery times are indicative. Risk passes on delivery to the Consumer or a designated third party.

   7.2 Non‑delivery or damage must be reported promptly for remedy under legal guarantee rules.

8. Legal Guarantee & Complaints

   8.1 The Company supplies goods/services that conform to the contract; Consumers enjoy legal guarantee under Dutch consumer law.

   8.2 Complaints may be submitted to info@mindatworkacademy.com. The Company endeavours to respond within 14 days.

9. Privacy (GDPR)

   9.1 The Company processes personal data in accordance with the GDPR and the Company’s Privacy Policy, which is concise, transparent, and easily accessible and states purposes, legal bases, retention, recipients, rights, and contact details.

   9.2 Where marketing relies on legitimate interests, the Privacy Policy specifies those interests, provides easy opt‑out, and observes data minimisation.

10. Intellectual Property

   10.1 Training materials, Books and Consultancy deliverables are protected by IP rights. No reproduction or distribution is allowed without prior written consent, except for limited personal use by attendees.

11. Liability

   11.1 The Company is liable for direct damages caused by breach up to the invoice amount of the relevant service, unless mandatory law provides otherwise. Exclusions for intent/gross negligence are not permitted. Clauses must remain reasonable toward Consumers (grey/black lists apply).

12. Force Majeure

   12.1 The Company is not liable for delays/failures due to events beyond reasonable control (force majeure). The Client may terminate if performance remains impossible for more than 30 days, with a refund of prepaid fees for undelivered services.

13. Governing Law & Disputes

   13.1 These Terms and any agreement are governed by Dutch law. 

   13.2 Consumers may also seek assistance from ACM/ConsuWijzer and ECC-Net for cross‑border EU purchases.

14. Changes to Terms

   14.1 The Company may amend these Terms for future transactions; material changes will be communicated clearly in advance. Unreasonable changes are voidable.

PRIVACY POLICY Mind@work Academy

We are Mind@work Academy. We respect your privacy and private life, but sometimes we need your personal data. In this privacy policy we explain which data we use and how we save, protect and process this data. This privacy policy applies to our website mindatworkacademy.com (the "Website) and the services that we offer (the "Services"). We comply with the General Data Protection Regulation (the "Relevant Legislation").

Are you under the age of sixteen?

If you are younger than sixteen years old, you cannot use our Website and Services without the permission of your parents or legal guardian.

Personal data

To offer our Website and Services we process personal data. "Personal data" means any information relating to an identified or identifiable natural person as defined in the Relevant Legislation.

Your permission

We can store your data at various moments, for example when you visit our Website, create an account via our Website, use our Services or when you contact us. We are allowed to process your data because we ask your permission via this privacy policy.

We will not process your data without your consent, unless we are legally obliged to do so.

What data do we collect and how do we use your data?

To use our Website and Services, we need the following data:

•           Your name

•           Your e-mail address

•           Your IP-address

If you furthermore participate in any of our Services, we need the following data:

•           Training participation

•           Training assessment and survey data

We can also store the following non-personal data if you use our Website:

•           The type of your browser

•           The operating system that you use

•           The internet service provider

Market research

We may ask you to participate in market research. We shall use your data for the market research. We use that statistical data anonymously for Mind@work Academy. You can close the question list at any moment. We do not share your answers with others or make them publicly available. In addition, your answers are not connected to your e-mail address.

Orders

For your order we need your name, e-mail address, address(es) and payment details. We will register, save and process your details to process your order efficiently and correctly. If necessary, we will also use that data for a subsequent guarantee. While processing your order there are no service providers involved.

We will only use your personal data for the purposes listed above or any other purpose that is connected thereto. This way, your data will never be used by us in an unexpected way.

Security

We work hard to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction. That way, unauthorized persons do not have access to your data. We take the following measures to protect your personal data:

•           Encryption of digital files that contain personal data

•           Secure network connections with Secure Socket Layer (SSL) technology or a technology that is similar to SSL

•           The access to the data is limited to the persons that need the data

•           Back-ups of the data

•           NDAs in case of working with other third parties

How long do we store your data?

We shall store your personal data for as long as necessary to fulfil the purposes listed above.

Transfer

We will only process your data within the European Union. We will only process your data outside of the European Union if the country has an effective protection level for your data.

We will never transfer your data to other countries or other parties then described above.

Links

You may find advertising or other content on our Website that link to other websites. We do not control the content on these websites and are not responsible for the content or the privacy protection of these websites. We advise you to read the privacy policies of those websites.

Cookies

Cookies are little (text)files which are stored on your computer. Your web browser stores these cookies when you visit our Website. These cookies will be retrieved when you visit our website again. This allows our Website to recognise you as a previous visitor.

We may use cookies to improve your user experience on our Website. Cookies are essential for the operation of our Website, make sure that you can visit our Website safely and track bugs and errors at our Website.

By storing cookies we make sure that:

•           the Website works efficiently

•           we are able to track bugs, errors and abuse on our Website

•           we can test improvements

You can change your cookie settings in your browser, if you don't want cookies to be sent to your device. We will not save cookies if you visit our Website. Please note that some Website features or services of our Website may not function properly without cookies.

Modifications to this privacy policy

We may update our privacy policy from time to time. When we change this privacy policy in a significant way, we will post a notification on our Website along with the updated privacy policy. We also inform users that are registered with an email address in case of any significate moderation. If you are not registered as user we advise you to visit the Website and this policy regularly.

Your rights

The data we collect is personal. Therefore, you have the following rights:

•           You may request access to the personal data we process about you;

•           You may request us to correct, update, shield or delete your personal information in our records;

•           You may request a copy of the personal data we have processed about you. We can - on your request - send this copy to another party, so you don't have to send the data yourself;

•           You may file a complaint against processing your data;

•           You may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), if you are under the impression that we process your data unlawfully;

•           You may always withdraw your consent to process your data. We cannot process your data from the moment you withdraw your consent.

Should you have further questions regarding this privacy policy, please contact us via the information below.

Contact information

Mind@Work Academy
De Scheifelaar 578

5463GV Veghel
KvK-number: 77445457
+31623522371
info@mindatworkacademy.com